Data privacy

Version 07/2020

We process the personal data of the user (hereinafter „data“) only insofar as they are required for the provision of a functional, convenient website as well as for our content and services.

„Processing“ includes collection, use, forwarding and/or storing. According to the General Data Protection Regulation (hereinafter „GDPR“), „personal data“ are fundamentally all data which can identify a natural person. The precise definition is set out in Article 4 of the GDPR.

The following clauses provide information about the nature, scope, purpose, duration and legal basis of the processing of personal data, the purposes and means of processing of data about which we make decisions alone or together with others, as well as any use of components for the optimisation and quality of use from third parties who process data under their own responsibility:


A) Information about the controller

B) Rights of users

C) Information about data processing


A) Information about the controller

The controller (hereinafter the „provider“) as understood in the GDPR and other national data protection legislation of Member states as well as other data protection regulations is:

MIXOL-Produkte Diebold GmbH

Carl-Zeiss-Straße 17 - 19
D-73230 Kirchheim unter Teck

Phone: +49 (0)7021 95009 - 0

B) Rights of users

With regard to their personal data processed by the provider, the user has the right,

1. To request confirmation whether their data will be processed and precise information about such data, as well as other information and copies of the data according to Article 15 of the GDPR;

2. To request immediate correction of incorrect data affecting them, or the completion of such data according to Article 16 of the GDPR;

3. To request the immediate deletion of data affecting them according to Article 17 of the GDPR, or alternatively, if further processing is required according to Article 17 para. 3 of the GDPR, to request the restriction of the processing of the data in accordance with Article 18 of the GDPR;

4. To receive the data affecting him or her and supplied by him or her according to Article 20 of the GDPR, and to request the transfer thereof to other controllers;

5. To submit a complaint to the supervisory authorities according to Article 77 of the GDPR, if the user believes that the processing of his or her data by the provider is in violation of the GDPR.


6. The user is entitled to object to future processing of the data affecting him or her by a controller based on Article 6 para. 1 lit. f of the GDPR, at any time in accordance with Article 21 of the GDPR. The objection may in particular be made against processing for direct marketing purposes.


7. The user is obliged at all times to inform all recipients of the data to whom he has published the data of any correction or deletion of personal data, or a restriction in processing due to Article 16 GDPR, Article 17 Para. 1 GDPR and Article 18 GDPR. This obligation does not apply in the event that this communication is impossible or is associated with excessive effort. The client has the right to information regarding these recipients.

C) Information about data processing

Insofar as no detailed information is given below regarding the individual data processing, the data of the user processed by the provider shall be deleted or blocked as soon as the purpose of the storage no longer applies and the deletion does not conflict with any statutory storage requirements.

Server data

For communication and security reasons, during the visit of the website the following data among other are collected, which the internet browser of the user transmits to the provider or to his or her web space provider (so-called server log files):

  • Browser type and version;
  • Operating system used;
  • Website from which the user switched to the website of the provider (Referrer URL);
  • Website the user is visiting;
  • Date and time of access;
  • Internet protocol (IP) address of the user.

The data are also stored temporarily. These data are not stored together with other personal data relating to the user. The legal basis for the temporary storage of data is Article 6 para. 1 lit. f of the GDPR based on the legitimate interest of improving stability, functionality and security of the website.

After seven days at the latest, the data shall be anonymised by shortening the IP address at the domain level so that it is no longer possible, or only with disproportionate effort, to draw conclusions about a particular or identifiable natural person. The anonymised data shall be solely processed for „statistical purposes“ to enable us to optimise our Internet site and our offers. Data whose further storage is required for evidential purposes are excluded from the anonymization until the final clarification of the respective incident.


a) „Session“ cookies

The provider uses technically necessary session cookies on its website.

Cookies are small text files or other storage technology which the internet browser of the user places and stores on their device. These cookies process certain user information in an individually defined scope, such as browser and location data, plus IP address values.

The processing allows the provider to make its website more user-friendly, effective and secure.

If these cookies process personal data for the purpose of contract initiation or contract execution, the legal basis for the processing is Art. 6 para. 1 lit. b of the GDPR.

If the processing is not intended to initiate or process a contract, the processing serves the legitimate interest of the provider in improving the functionality of the website and is based on the legal basis of Art. 6 para. 1 lit. f of the GDPR.

The cookies used by the provider are deleted when the user closes their browser.

b) Option of removal

The user can prevent or restrict the installation of cookies by changing the settings in his or her browser software accordingly. Cookies already stored can also be deleted at any time. The settings for this depend on the browser in question. If the user prohibits or restricts the installation of cookies, this may mean that all functions of the website may not be fully usable.


This website uses the software „Matomo“ to analyse website visits. The processing is carried out on behalf of the provider via ITOGETHER GmbH & Co. KG, Steigstr. 49, 73101 Aichelberg.

The following visitor information is processed:

  • anonymised IP address;
  • Operating system;
  • browser type;
  • Language;
  • Website visited;
  • Time spent on the website;
  • Frequency of access to the website in the last 24 hours.

To collect this data, the software uses the device fingerprinting method. The device data is processed anonymously and changed every 24 hours.

The legal basis for this is Art. 6 para. 1 lit. f DSGVO. The legitimate interest of the provider is the analysis and optimisation of the website.

If the user does not agree to this processing, he/she has the option of ending the analysis of his/her site visit by means of the so-called „opt-out“. By confirming the link

Klick here to activate the Matomo Opt-out-Cookie

a cookie is placed on the user's terminal device that prevents the analysis from being stored in the future.

Please note: If the user deletes the cookies in his browser settings, the opt-out cookie is usually also deleted and may have to be reactivated by the user.

Contact requests / Appointment requests / Callback service

In the event of the user making contact, requesting an appointment or requesting a callback, the personal data provided by the user on this occasion will be used to process the request. Entering the data is required to answer the query, without providing the data, it is not possible to answer the query, or only possible to a limited extent.

The legal basis for processing the data is Article 6 para. 1 lit. b of the GDPR.

The data of the user shall be deleted once the user query has been answered conclusively, and no legal storage obligations contradict this, such as for subsequent contract processing.

Contract processing

a) Processing

The personal data supplied by the user as part of the purchase of goods or services shall be processed by the provider as part of contract processing. The data are required for the conclusion of the contract, without providing the data, it is not possible to complete the contract. The legal basis for processing the data is Article 6 para. 1 lit. b of the GDPR. Once the contract has been completed, the personal data of the user shall be deleted, taking into account the retention periods stipulated under tax and commercial legislation.

b) Transfer

The personal data of the user shall be passed on as part of the contract processing to the transport company contracted for delivery, or any applicable financial services provider, insofar as this is necessary for the delivery or payment of the goods. The legal basis for the transfer of data in this case is Article 6 para. 1 lit. b of the GDPR.